KYC

[HALLITA]

good day
I already sent my KYC by email and I haven't had a response for more than 16 days, please solve my problem.
account bc.games - P1ayer1
uid - 3361091

[Pmrwabrrzoyb]

We’re sorry for the confusion around the KYC process. The case review indicates that your documents had not been submitted through the official website. Please sign in to your BC Game account and follow the verification steps shown there. You can find guidance at https://help.bc.support/en/. If you need assistance, please contact our official live support team.