I am filing an urgent complaint regarding a withdrawal that remains unresolved:
Order ID: F-1840955986594521104
Date of supposed payment: 20 Aug 2025
Amount: 32000
Support repeatedly states the merchant confirmed payment was successful, but I have not received any funds. A UTR was later provided, but my bank officially confirmed that no such transaction exists.
This proves the payment was never made. I demand either:
A valid UTR with proof of transfer, or
An immediate refund.
If this issue is not resolved within 48 hours, I will escalate with my bank, the RBI Ombudsman, and cybercrime authorities, providing all supporting evidence including the invalid UTR and your repeated confirmations.
Attached Evidence:
Screenshot of UTR provided by support.
Bank’s confirmation that no such transaction exists. Password : 0713
Chat logs with BC.Game support.
I request your urgent attention to resolve this matter.
Sincerely,
User id : 18557322
