NZD Balance Trapped - Deposits Accepted, No Withdrawal/Conversion Options

[Chpzghfycycc]

Hey team,

 

Deposited NZD via POLi — it's listed as supported on the site/app.

Tried to withdraw: "Stay tuned—something's coming!" (fiat channel unavailable).

Support chat with Erica: Confirmed no NZD withdrawal, no fiat-to-crypto conversion available, no manual processing, no alternatives. Just "wait for updates" with no ETA.

 

This feels like a deposit trap—misleading under NZ Fair Trading Act (accepted funds with no exit path). 

 

Request: Manual convert full balance to SOL ASAP. 

 

Happy to DM UID/docs for quick fix—don't want to escalate publicly elsewhere (Reddit/Trustpilot/X), but will if no resolution here.

 

Thanks—let's sort this fairly.

[Martin_community]

For your NZD balance, please contact our support team to check the withdrawal and conversion options currently available to your account. Availability can vary by currency and payment channel.

We’re sorry the earlier conversations didn’t provide a clear way forward. If this remains unresolved, the team can review the details with you and explain the next steps.